Shocking service from a third rate company

After holding for over 6 hours for your call centre I went to order a 10MB line from Telkom Fourways. The lady checked my area and confirmed I am in a 10MB area. Put in the order - this was the 12th February 2015. On the 18th February a lady from DURBAN called me to say Im not zoned for 10MB - REALLY? I live opposite corporate buildings and across the road from Megawatt Park? So are they on a 4MB exchange? I think not. She wanted to drop me to 4MB and I said no keep it at 10MB. On Friday the same lady confirmed the order was processed on Telkoms side. Saturday 21st of February I go to Fourways Crossing branch. After standing in a queue for 45 minutes, I then get put on the phone to technical. After holding for 58 minutes, I then have to go to new orders. They tell me Im on a 40MB exchange. Order put in and escalated. TODAY on FB it gets cancelled due to me not being in 10MB area - funny... Owners of house had 10MB line and so does my neighbour. I WANT MY SERVICE - IM NOT ASKING FOR A FAVOUR! Just do your job!!!