Shocking service for telkom fibre

We recently relocated and have tried for over a month to get our fibre moved to our new address. The service has been shocking!! Paying for internet we cannot even use.. As a last resort we decided to just cancel our contract and move to a different service provider, only to be told that we would be liable for an early cancelation fee, which we decided we would happily pay if it means we can get internet through another provider. So on asking what the fee will be I was told 'I cannot disclose the fee at this time. You will be issued with an invoice within 60 days of cancelation which you will be liable for.' Will it be R100.. will it be R10 000? Absolutely ridiculous!