LN
Lauren N

1 reviews | Active since May 2015

04 Mar 2016, 10:33

SHOCKING SERVICE FOR MOVING OF BUSINESS LINE

Booked to move business line and confirmed for 29th Feb.Tech couldn't find shop!!why didn't they phone, you are telkom after all you have our no.I have phoned everyday so far, no luck.now booked for 8th March! We run a business, this is totally unacceptable.I made the booking in advance so this wouldn't happen.Shocking service.I must add that a supervisor was supposed to phone me back yesterday. I eventually phoned AGAIN this morning and spoke to a supervisor, Sharlene-she took my number and I'm waiting for her to call back. We rely on our internet connection as this is a satellite shop and our computers need to read eachother - so we have a HUGE problem. All this has been explained on NUMEROUS calls to call centre. I have been advised that there is NOTHING they can do, we have to wait for the 8th March. Ludicrous!!!!!

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Replies (1)
Telkom
Telkom's reply04 Mar 2016, 12:04
Official
Hello spotty,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you.

We really do apologize for any inconvenience we have cause to you.


Your reference number is: SM208645

Regards
Luleka
Telkom Social Media Team