Shocking Service - Fault No 375CRK171115

On Monday the 16th November 2015, Robertsham, Johannesburg was hit by a severe storm and the telephone and adsl line was affected. First thing on Tuesday, the 17th, I reported the fault. By Thursday, it was still not repaired and I called the call centre to get a progress report. I was told that no technician had been assigned. I explained that the phone is my 80 year old mother's and the lady promised to escalate the fault. By Monday, still no joy, Tuesday and Wednesday, the same. When I called today, the 26th I was informed that a technician was assigned to the fault and that he would call me. I have received no call and the service is still out. How come it took 10 days to assign a technician to a repair.