Shocking service: false advertising, lack of service delivery and non existent customer care

There should be a zero star option for Telkom. I have struggled for a month - I have an uncapped 10MB line which I did extensive research for before contacting as there was no differentiation between up/download speed. I have been had less than a MB upload which means it is impossible to do video calls or upload/transfer photos or video. The bandwidth is there as I have been conducting speedtest regularly but now I am receiving less than half the download speed and a 10th of the what should be available for upload. Beyond shocking - this is no service at all.

I have tried logging faults and contacting customer 'service' - who keep transposing digits and calling the wrong phone number and then creating a new ticket and telling me I have to wait 72 hours to be contacted. Thus far, in a month, I am yet to receive a phonecall from the technicians. They are inept, unprofessional and take zero accountability for their mistakes.

I will be forced to cancel this non-existent service and will be lodging a compliant in terms of the Consumer Protection Act as this flagrant false advertsing and lack of assistance borders on be downright *****ulent.