Shocking service

Good Morning All

I signed up with telkom a few months ago as I have just moved to Cape Town

I then called telkom on the 25th June requesting my line to be moved as I use it to work from home as I work on contract basis and if I don’t work I don’t get paid.

I called then on the 25th June requesting the line to be moved and the line to be deactivated on the 27th June I heard nothing and keep on following up then following Thursday the gentleman said the system was off and they will only be able to assist me when it is back on. I then called again on the Friday and the Monday and said this order was still not processed as I have not done the facial recognition which no one ever mentioned that . I then did that and still I have been getting no joy. I then eventually got through to Shavon a supervisor and then it came up that I needed to pay R700 odd rand and the order will be processed which I did immediately.

I tried getting hold of her again and she refused to call me back the call centre agents refuse to put ne through to any kind of manager and I am still getting no joy.

I then try to call again this morning to see how far my order is as I have now not been able to work for three weeks and I am loosening on my income , my order was cancelled on the 5th and now the whole process needs to be started from the beginning.

I am so frustrated at this stage and I am getting no joy. Telkom demand money from you but as soon as you need something done they don’t do anything.

I am needing someone to urgently contact me to get this resolved, I cannot work , I cannot get any joy out of everything.

If I do not work I cannot get paid and if I cannot get paid I really don’t know how you expect me to pay this account.

If this is not resolved immediately , I will take this to everyone I can, media , hello peter and so on .

Please contact me ***