Shocking service disappointing service

<p>Good day</p> <p> </p> <p>Please urgently assist with the second complaint that I am putting for Telkom SA</p> <p> </p> <p>Telkom has been debiting me for someone else’s account for the past two months, firstly when I had initially complained no one at Telkom was willing to assist and take the matter further for a refund.</p> <p> </p> <p>I have called Telkom so many times and then eventually after a month of trying they agreed to refund me.</p> <p> </p> <p>I had was called today, The consultant by the name of Donald was extremely rude, abrupt and has no right to talk to me as a consumer the way he had spoken to me,</p> <p> </p> <p>I advised him that I am going to take the matter further, He was rude and said its fine go ahead.</p> <p> </p> <p>My account has been mixed up by Telkom with another customers profile. I clearly asked them to please remove the other customers profile off my profile so that they can stop debiting me for something that I am not liable for. They refused to do and I have been debited again yesterday.</p> <p> </p> <p>I am totally disgusted and irate with the service that you offer.</p> <p> </p> <p>I want this solved and fixed ASAP without any more waiting periods for my refund.</p> <p> </p> <p>I want the other customer to be removed off my account with immediate effect</p> <p> </p> <p>Kindly urgently solve the matter ASAP or else I will be taking this much further.</p>