Shocking Service Delivery - No accountability

My adsl has been down since 31 January 2018. I reported it on Sunday, 1 February.<br> Today is the 9th Febuary. I haven't receive one call from Telkom.<br> I have called them 6times now. Even spoken to a supervisor.<br> Everytime, they tell me they will place it on as urgent. It really doesn't help.<br> <br> I do websites for a living, so I seriously can't be without internet for 8days. I told them its my business, its costing me money to be without internet for so long. I had to buy a Vodacom modem and data, just so that I can do the basics. There is no accountability on their side, its because they don't have any competition except for expensive WiFi systems. I am seriously fed-up, gatvol, de-moer in and don't know what to do anymore. I've complained on their facebook page, website, even here - but no reaction!!!