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Sherri C

1 reviews | Active since Oct 2017

29 Oct 2017, 20:31

Shocking service delivery

My friend's parents, who are 89 and 90 respectively, and who live in a retirement complex (Sandown Village, Manors, Pinetown ) have had no line for approximately 2 months. They rely on a line to do their banking and to contact family members in an emergency. I know that they have been in personally to report this fault to no avail. It is shocking and negligent!! By the way, there 's is not the only line affected in this RETIREMENT COMPLEX!! What can be done to get some service?!

0
Replies (4)
Telkom
Telkom's reply01 Nov 2017, 10:15
Official

Good day

Thank you for making contact with us. Please also send us a private reply with the affected line number for our team to assist.

***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

SC
Sherri C's update02 Nov 2017, 19:37
Reviewer Update
thank you for your response. I am posting a private reply. Their line is STILL down and they have been paying rental!! Their ph no is ***. please GIVE THEM A LINE!!!
SC
Sherri C's update02 Nov 2017, 20:02
Reviewer Update
i have responded privately and wish to thank Telkom for a response. However, I also want to put on public record that the relevant phone number has been disclosed to Telkom. I hope that this line is fixed ASAP. 2 months is a ridiculously long time to have no phone, particularly given that they are geriatrics and, from what i understand, have paid rental for a non-existent line.
Telkom
Telkom's reply03 Nov 2017, 14:08
Official

Good afternoon.

Thanks for the feedback. There is a problem with the cabling in the area. Our technicians are addressing the matter. We're awaiting further updates and an estimated time of repair.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,