Shocking Service Delivery

<p> </p> <p>Two and a half weeks ago the overhead Telkom lines were pulled down by a construction vehicle which has left the complex we live in without telephone and internet service, the faults were logged on the 03 March 2017 by numerous residence within the complex . A technician was dispatched who assessed the fault and determined that a different team of technicians will be required to repair the fault.</p> <p>When we enquire as to the progress, which we have done on numerous occasions, all we get told is the technicians are handling the situation, when we ask when we might actually get some service, we get told that they will have to escalate it to their supervisor, thus far nothing has happened. Here is what has me particularly frustrated is that Telkom has managed to send out a technician to replace a single line to a single house and restore their service ,but have left the rest of us without telephone and internet service. we are all now incurring the added expense of have to buy mobile data, and pay for calls at the higher cell phone rates in order to communicate. Surely as Loyal account paying customers we are entitled to a higher standard of service.</p> <p>I for one am extremely disappointed that I have had to resort to posting a public letter in-order to see if I can actually get service for which I am paying</p>