Shocking service- debit order deducted after cancelation in September

<p>Mobile talk sold us a Telkom WiFi router and package for R799 with unlimited data.</p> <p>- Without checking disposable income</p> <p>- And by contacting us without us giving permision to have our information </p> <p> </p> <p>That being said. The WiFi router was delivered to us and we had trouble getting it to connect neither Telkom nor mobile talk could assist us and outof frustration decided to cancel. The call centre agent sebello assured me on two occasions it had been cancelled - this was in September 2016. </p> <p> </p> <p>Earlier in December my husband received an invoice from Telkom for more than a R1000 for a service we had cancelled and never had use of. Immediately he contacted Telkom - he was assured after a huge struggle that the contract was cancelled and that the debit order would not go off his account </p> <p> </p> <p>Yesterday 16 December 2016 the debit order went off his account. </p> <p> </p> <p>I am extremely angry. We cannot afford this unexpected expense now. And it is due to shocking service that we are being penalised. </p> <p>Subsequently have spoken to two other agents who assured us a team leader will call us back - no calls, no emails confirming conversation as promised. </p> <p> </p> <p>I am fed up, out of pocket and highly annoyed</p> <p> </p>