1 reviews | Active since Dec 2013
Shocking service. Call centre, Branches, online, email - My cancellation request is not actioned
<p>We logged a call on the 7th of October after receiving a HUGE bill for R550 which is beyond my normal contractual data bill of R99 per month. Logged a call, 30min on the phone promises of it will be cancelled. Nothing happened. Week later followed up with Rosebank branch, shocking service could not locate my contract at first. Had to phone the call centre from in the branch as they could not help me! Still contract not cancelled. Took time out of my holiday on the 26th October in Cape town to log manual papers to cancel the contract, emailed from my account. Promise of a call in 21 days. To date still nothing. Logged another manual paper request cancellation via email on the 12th November. Still no call back. Still no contracted cancelled. Received another invoice last week. Contract still not cancelled. STOP sending me notification that my account is due for upgrade. You already charged my without notification. Please action the 5 requests to your call centre and various other departments. AND CANCEL MY DATA CONTRACT.</p>
TWO DAYS later and still nothing. And please stop reminding me the contract is due for upgrade via sms if you are not able to respond to this!
TWO DAYS later and still nothing. And please stop reminding me the contract is due for upgrade via sms if you are not able to respond to this!
NO ONE has called me to find out WHICH line we are referring to. I expect a call from your office by tomorrow or I will make contact with the Ombudsman. Let me be clear I DONT want any of my voice lines to be cancelled. Only the DATA line.
NO ONE has called me to find out WHICH line we are referring to. I expect a call from your office by tomorrow or I will make contact with the Ombudsman. Let me be clear I DONT want any of my voice lines to be cancelled. Only the DATA line.