Shocking Service by Telkom personnell

I have fibre through a dedicated service desk for the Marina Martinique,Jeffreysbay. The dedicated service consultant is Shamiel Bonasse.In January 2023 my mother sold het house and i instructed Telkom to cancell het service as I was paying for it via my bank account.I phoned the service desk,no response on my request.I contacted mr Bonasse and explained the situation to him,presumably he understood.The account was going to be reconciled taking into consideration that my mom house was sold on 8 January 2023 up to date and reduce my monthly committment.I also cancelled my dt order and instructed Bonasse the same.He told me to make manual payments.No i get fined every month R215 for not paying by dt order and my service is suspended because of outstanding debt referring to my Mothers service and the R215 per month.No way was my account reconciled and no way was i given credit from the date my mothersold her house up to today 30 May2023.This is shocking or is telkom going the same as escom? Stillno answe from Bonasse,phoned twice today no answer and does not answet wattapp messages!