RE
Roxy E

1 reviews | Active since Sept 2016

07 Mar 2017, 15:27

SHOCKING SERVICE BY TELKOM FAULTS

<p>FOR MONTHS I HAVE CONTINUALLY REPORTING MY PHONE OUT OF ORDER.</p> <p>FAULT REPORT IS TAKEN, GET SMS TO ADVISE FAULT IS WITH TELKOM TECHNICIAN</p> <p>NEXT SMS WE ARE AWARE THERE IS A FAULT IN THE AREA </p> <p>NEXT SMS STATES FAULT IN AREA RESTORED AND IF NOT REPORT FAULT AND SO THIS GOES ON AND ON.</p> <p>RECEIVED FINAL DEMANDS FOR ACCOUNT NOT PAID BUT WE HAVE HAD NO SERVICE BUT EXPECTED TO PAY REGARDLESS. </p> <p> </p> <p>THIS IS A BUSINESS LINE AND THIS IS HOW TELKOM TREAT CUSTOMERS </p> <p> </p> <p>BEYOND POOR SERVICE AND NEVERMIND THE EXPENSE IN LONG WAITING PERIODS TO REPORT FAULT CONTINOUSLY </p>

0
Replies (2)
RE
Roxy E's update20 Mar 2017, 10:39
Reviewer Update

Launa,

I hae heard nothing from Telkom and I have again received a message to say problem has been rectiified and should the issue persist then report fault again.

How many times must I do this????????????????????????????

Telkom very quick to reply to a review but thats where it ends

RE
Roxy E's update12 Apr 2017, 11:14
Reviewer Update

Launa

Awesome Telkom Customer service !!!!!!!!!!!!!!!!!!!!!! I have heard nothing from Telkom or you with my comment.

Seriously get real TELKOM - no service here