CB
Claudia B
1 reviews | Active since Oct 2013
10 May 2018, 14:51
SHOCKING SERVICE BY TELKOM
Shocking service from Telkom. I upgraded our phone account. A defective modem was delivered and we cannot get anyone from Telkom to accept responsibility. Several phone calls have been made since last Friday. My secretary is being pushed from pillar to post. We were told to go to the telkom office which we did. The telkom office refers us to technical. This is absolutely ludicrous!! Untrained staff. We escalated the queries and have sent emails with my secretary's cell number and still nothing!!!!!
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Claudia B's updateReviewer Update
28 May 2018, 08:31We did take it to the Telkom Store in Rosebank. Initially, they point blankrefused to take it in. Then several more phone calls and emails followed for days on end before we were able to take it in. Your telkom store, neither your consultants know what they are doing. All they do is refer you back to other people's department. No-one wants to work or take responsibility. NOT HAPPY
CB
Claudia B's update28 May 2018, 08:31
Reviewer Update
We did take it to the Telkom Store in Rosebank. Initially, they point blankrefused to take it in. Then several more phone calls and emails followed for days on end before we were able to take it in. Your telkom store, neither your consultants know what they are doing. All they do is refer you back to other people's department. No-one wants to work or take responsibility. NOT HAPPY