Shocking service, broken website, no communication

I ordered a fixed line four weeks ago, and:

1. I received a sales call a few days later, asking me if I wanted to pay extra for a different voice package * I asked him to please e-mail the details to me, and he said that that was not possible. * I asked him to please call again tomorrow, so that I had some time to think about it (I was busy working), and he said that he couldn't do that either. * So I literally had to stop what I was doing and run some calculations in order to answer his question. That's really not the way to do things. * I asked when the installation was likely to be done, and he said after a week. 2. After three weeks of waiting, I went to the website to look for support * I first tried the "Chat to an agent" function – that doesn't work (CSRF verification failed) * Then I tried the "Send us an email" function – that also doesn't work (same issue) * I posted about the above issues in the community forums[1] – no reply after 10 days * I then tried the "Order Status" page, but that requires a reference number, and I was not sent one (I tried my order number, but that didn't work) 3. I then phoned the contact centre, and I was given some silly excuse/status, and told that the issue would be escalated 4. Another week has since passed, and I have heard *nothing* about the installation. Not even an SMS. 5. I phoned again today, and couldn't even get through.

Enough is enough. How can you treat customers like this? I'm offering to pay for a service (that I shouldn't even have to pay for, since I only really need ADSL, and not the voice line), but you don't even have the decency to communicate with me about when the installation will take place. How can it take FOUR weeks to just enable my line? It doesn't even require cabling or anything. Are you *that* understaffed?

Appalling.

[1] https://community.telkom.co.za/t5/Community-Suggestions/Support-forms-are-broken-CSRF-verification-failed-Request/m-p/12432#M114