Shocking Service, Billing & Assistance

If it were possible to give negative ratings, I would have done. My struggle of 19 months is still not resolved. Still no feedback from Telkom.

When I received my latest invoice the service that was cancelled, still reflect. Why is it impossible to cancel a service for more than 19 months? Even on the Telkom Billing Centre voice prompts it states that if you do not understand your bill you must join the community and discuss with fellow users? Is it because there are no expertise within the organisation to assist customers? Telkom has reached new levels of non-delivery.