Shocking service

Cancelled my adsl service online in June 2020 and received an sms that it was being attended to. Checked my Sept 2020 invoice and see I am still being billed.

Contacted your call centre and spoke to Noxolo (ref ***4). She said my line was still active and that it would be cancelled and my account credited.

Received my Oct 2020 invoice and still being charged for adsl. Contacted your call centre today and spoke to Ntomboxolo - no prize for guessing - my adsl service has not been cancelled. She said that I needed to send an email to fixedretentionsescalation at telkom dot co dot za. My email bounced back as undeliverable!

Please can someone contact me to sort this out. I am beyond frustrated.