Shocking service at Telkom

I'm done with Telkom.

All I have wanted to do was upgrade my father's fibre (no voice) line from capped to uncapped. Seems simple right? Nope.

Started by calling Sales. Two of those calls got disconnected somehow where I had full reception and the line up until that point was flawless. Eventually I get hold of someone there and give her my father's account details as per his monthly invoice.

The lady then asks to speak to my father for his ID number etc. She then gets back to me saying that she can't see the account I am talking about. And that the only account they can see is a separate account we used to have.

I give her every single piece of information from the invoice he receives every month and still nothing. The sales lady then gets frustrated with me (as if I was lying or something) and starts to become rude. I then ask her what can I do and if I can speak to a team leader. She won't let me. I keep asking, she keeps refusing. I eventually have to end the call because she won't back down.

30 mins wasted. I'm annoyed, but don't worry this isn't even the half of it. I try calling 4 other sales people, same story.

I then decide to call the billing dept as "maybe" there's a problem with my father's account or something. I get hold of billing and they find the account straight away, and go on to tell me sales has moved over to a new system that's why they might not see it straight away. How can billing and sales be running on differing systems? anyway she gives me other account details and guarantees me that sales will find the account now.

I then phone sales back and get hold of a lady who says: "I can see that you have been from pillar to post, so I will give your father a call directly in two minutes to fix this". I then confirm my father's cell number with her and we end the conversation.

Needless to say she doesn't give my father a call back. Now (a couple days later) I try again. I get hold of a sales person who can only find the old account and not the new one so I ask to speak to a team leader once again, and again I'm denied for no reason at all. Even when asking why not, she says, my team leader can't do anything I can't do, and even when I ask to just speak to that person to find out what can I do to correct this, she says no.

I decide then to call a different sales person. I again go through the same process and the new sales person again can't find the account. I give her all the details I have; account numbers; B number; TIN number; acc ref; account etc. She then says to me, please hold while I try the TIN number, so I do so, and I then after 1 min hear her put the phone down on me.

I must note that I have been nothing but polite to every caller as I understand its not the new persons fault what has happened before and no-one likes dealing with a crazy customer.

I have however decided to phone them back one more time but that will be to cancel my father's account; my personal account; two business accounts and post this story onto social media to warn all other customers of this terrible service and that it's time to leave Telkom.

Again, keep in mind all I wanted to do was UPGRADE my father's fibre (no voice) capped service to uncapped. I don't want to imagine what the story would've have been if it was something else.