Shocking Service as I suspected

i have app**** for the telkom unlimited lte connection online. I was accepted or successful. Received the email with my ticket number, but that is how far i got. tried to phone the call centre at 10213 even 10210. got send around in circles and still it has not been resolved. I have also tried to apply for an adsl line a couple months back and i have not had any response from them either. What should i do?