shocking service and under delivered products

I cannot believe how *********** TELKOM are. they advertise great products but their service is not even existent.

tried cancelling my contract within first 7 days.. the agent sent me a cancellation form with other client information on it. it has been 2 weeks since requesting a new blank cancellation form and havent heard anything.

iv tried calling into the call centre which averages 20 min before they answer and then the lady hung up on me while we were talking.. they dont even have the decency to phone back.

my contract has a limit of 100min and its capped but yet they billed my extra R500 for call time but the contract is capped?.

i am supposed to get 10 free gig for the first 3 months which hasnt happened.

just would like some feedback and fix the problems promised.