SHOCKING SERVICE AND LINE SPEED!

<p>We've used our existing line for almost 1 year with close to zero complaints! </p> <p>December comes along and our existing 2meg line gets ported to a 1meg WITH NO EXPLANATION, followed by numerous complaints - where the line is so slow an speed test can't even be run! This is followed by a cat and mouse game of one consultant forwarding me to another and another for almost an hour, where they reset the line - ONLY FOR THE PROBLEM TO BE FIXED FOR AN HOUR, and we don't even fall under the new fair usage policy!</p> <p> </p> <p> </p> <p>The consultant say there is no problem with the line it must be in our house, but when we logged a complaint CRK171216 - the technicians proceeded to say that the error was at the switch boxes and didn't even bother to visit our home!</p> <p> </p> <p>THIS IS COMPLETELY INEXCUSABLE AND UTTER NONSENSE!</p> <p>We pay over R650 odd rand for this service, who is going to refund me for the month? </p>