SHOCKING SERVICE

I just noticed numerous complains just posted today, I wonder if Telkom, responds to these complaints or take customer service seriously. Due to Covd19 and the down turn of the economy, I was forced to close my office in central Durban and work from home. On the 16th July i called Telkom to change my voice Line and internet line to Voice line only and change from cable to LTE, because at my home there are no cables any more. From the 16th July to the 11th August I called them eight times to confirm. Each time i called there seemed to be a different issue to resolve. On the 11th August i was informed that the could not track my home address, although I have a home line for the past 30 years. so a new order was place. what i cannot understand of the eight times i called, all those that answered the the call never realised that their system could not pick up my address? A phone and sim card was finally delivered on the 24th. The courier company informed me that they will inform telkom to activate the sim. On the 25th i called to follow, i was told that it takes forty eight to seventy two hours. I called on the 27th and was informed the order was still pending they will send a message to the person that opened the account to close it, it will take forty eight to seventy two hours.I called today to day to follow and was informed there is a service problem, the person will escalate it, will take forty eight to seventy two hours. The problem is I am paying for a service since the 16th August, which is not being used also using my home phone to run my business at an additional cost. we definitely need another service provider