Shocking service

<p>I am done don't know about the rest of you out there but i have an account with Afrihost 8Meg line that they manage through Telkom! i logged a call a week ago with Afrihost and they told me that they would have to log the call with Telkom understand the process no issue! i then have to follow up several times only to find out that the e=Telkom engineer went to the exchange box and reported nothing wrong close the call! that was a week ago now i have not had any internet service log the call again follow up then escalate finally an engineer comes to my house sir the fault is with your Router (new router that i installed and was working getting 6.7Meg down and 1 Meg Up) oh no sir not your router its your line i will come back tomorrow and we will get the exchange to change your port on the box that will sort out the issue! today comes Technician at my house again and i get told sorry you have been downgraded to a 4Meg line as "that is all i can get" i then follow up with Afrihost my service provider and i ask them what do i then actually pay for for them response you pay us to manage the line and support you internet that i have not had for how long now!</p>