SF
Steffi F

1 reviews | Active since Dec 2016

03 Dec 2016, 16:36

Shocking service

<p>We bought a house in August 2016 in Claremont and since moving in and getting a Telkom line we had nothing but problems .</p> <p>but in gone worse in the past 3 months where our ADSL line comes and goes ongoing .on the weekends it's sometimes gone for hours . And we are paying 800 R per month .</p> <p>we literally call daily to complain to get it fixed as my fiancé does often work from home and needs the internet for it .</p> <p>nothing changes , just empty promises.</p> <p>we have now found out that the pole where our line is hanging in is completely broken and loose and is on top leaning in our electric fence which caused the earth leakage to burn out and nearly caused a fire !</p> <p>still nobody there to fix it !</p> <p>i find it unacceptable that empty promises are made and nobody is taking responsibility .</p> <p>this is my last try to get some sort of attention before getting my lawyer involved.</p>

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Replies (1)
Telkom
Telkom's reply05 Dec 2016, 09:02
Official

Hi Stefaniefreier

Thank you for making contact with us


The response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience caused to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team

Best regards,