RK
Roxanne K

1 reviews | Active since Nov 2016

08 Nov 2016, 14:02

shocking service

<p>it has been going on for over a month now that telkom is still coming to sort out our signal problem, the amount of times that they have excelated this issue it should have been sorted out by now, by sitting on the phone with them for hours to even going to branch and you still cant get proper service, and it has taken 3 weeks to receive a statment. stop making empty promises to your clients, that is false advertising.</p>

0
Replies (2)
Telkom
Telkom's reply08 Nov 2016, 15:08
Official

Hi roxannekotze

Thank you for making contact with us


The response serves as confirmation that your query has been received and we will contact you.


We really do apologize for any inconvenience caused to you.


Your reference number is: AI***

Regards
Luleka
Telkom Social Media Team

Best regards,

RK
Roxanne K's update13 Jan 2017, 14:30
Reviewer Update

and till today i still have not had any feedback

you are charging me for a service that i do not have access to and im still waiting for a statment to cancel my account