1 reviews | Active since Nov 2016

07 Nov 2016, 11:10

Shocking Service

<p>First we reported a fault, they found a problem at the exchange and fixed it but it did not resolve our issue, we reported it several times and two weeks later we still have a problem. A technician was promised to come out and look, well Telkom doesnt care about its business customers so it didnt send anyone. Why did the technician not come to site to check that everything as ok at our address, not the exchange. The exchange wont tell you if our problem is resolved. I am just tired of helkom.... <br /><br />14yrs later and nothing has changed, its still weeks of down time when there is a problem. Its a simple easy to fix problem but it takes telkom two weeks to get a technician out to fix it. with an always online business... Awesome. You guys dont understand what it does it small businesses. 629CTZ271016</p>

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Replies (1)
Telkom
Telkom's reply07 Nov 2016, 11:48
Official

Hi robert-nofearangel-winn

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,