Shocking service

<p>Very shocking service from Telkom</p> <p> </p> <p>Our line was disconnected (not the problem I have)</p> <p>A payment was made on September 5th 2016 for the month of July and August.</p> <p>We were the last our line will be reconnected in 48 hours, 48 hours came and went still nothing so I started calling the call centre everyday and was told the same thing "payment not recieved" Friday 9 September 2016 we recieved calls from ma collection agent FOR A ACCOUNT THAT IS PAID!!!!</p> <p>we went to the bank and got a print out of the payment made on the 5th. Called again sent proof of payment and was told "sorry mam but we have lost your EFT payment,my manager will sort it out" </p> <p> </p> <p>What the hell?</p> <p> </p> <p>Line was still not reconnected. Sunday 11 September 2016 we got a message from social media team to resent proof of payment which was done </p> <p> </p> <p>Monday 12 September 2016 I called the called centre for the 6th time in 1 week. And was told the proof of payment has been logged to the account but we havnt reconnected your line cos we can't find the payment </p> <p> </p> <p>It is not our problem you have lost a ****** eft payment. We paid the account so the account should be reconnected </p> <p> </p> <p>You people are now going to charge us for the month of September for a service that doesn't work cos your people can't do their jobs properly....</p> <p> </p> <p>Now I was told the manager has sent proof of payment to reconnection department and will call me back. I know that will not happen as you people never call back when u say you will.</p> <p> </p> <p>So I will need to waste more of my airtime to follow up to actually get something done.</p> <p> </p> <p>Sort it out. This line needs to be reconnected before the 19th of September 2016.</p> <p>Not my problem you lost a eft payment that was made a week ago.</p> <p> </p> <p> </p> <p> </p>