TD
Tara D

1 reviews | Active since May 2016

09 Sept 2016, 14:38

Shocking service

<p>our account was disconnect not what I have a problem with. We were total our line will be reconnected within 48 hours of payment being made. A EFT was made on Sunday 5th September for the month of July and August it is now Friday 9th September and my one is not reconnected.</p> <p>Everyday of of phoning and being total payment has not been recieved WHEN IT WAS PAID AND WENT THROUGH!!!!! Now we get amessage to say our account has been handed over FOR A TOTAL ALREADY PAID 5 ****** DAYS AGO.</p> <p>we have been a Telkom customer with our adsl ect for years and I am shocked at the service you have. So glad we are canceling our adsl service with you and moving to a new company that has much better service.<br />sort your **** out and do not hand accounts over when it has already been ****** paid.</p> <p>getting very ****ed off with you people.<br />SORT IT OUT ASAP!!!!!!</p>

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Replies (1)
Telkom
Telkom's reply10 Sept 2016, 13:59
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***
We apologize for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,