SHOCKING SERVICE

<p>Dear Telkom</p> <p>I would like to express my disgust over your shocking and revolting service.</p> <p>For the past two years, we have been experiencing problems with our internet, and also the telephone lines.</p> <p>There is an ongoing matter for this year alone, which began as far back as the 23rd of March which had not been properly resolved.</p> <p>Anyways, as at the 26TH of July, our business internet lines have been down, and the telephone lines are completely distorted. The reference for this matter is 564CNK260716.</p> <p>Today, one whole month later we still donot have any access to internet, email or fax.</p> <p>We have suffered a huge loss of business simply because of a break in communication.</p> <p>Everyday we have been calling your call centre, we are forced to speak to different staff and we are explaining the same problem day in day out.</p> <p>We have had technicians coming into our offices who cannot find the fault. Everyday there seems to be a different story. We have heard it all from cable fault, to faulty modem etc etc, but nobody can rectify this problem.</p> <p>The most disappointing fact for me is that whenever I ask to speak to a manager, the consultants cut me off.</p> <p>I have been into the store a few times, and this was of no help either. The store assistant makes empty promises, on one occasion he said to me the technicians are on strike, and when I asked why are they striking, he said he had no idea. That in itself shows the incompetency of Telkom’s staff – they work in an organization that is striking but have no idea what the strike is for!!!!</p> <p>None the less, Telkom seems to not be a day late with the bill, and seems to not waste any time in asking for payment for a service that they have not provided.</p> <p>The other ridiculous thing is that there is no area manager that one can approach for assistance with a problem. This organization has no business ethics what so ever.</p> <p>I have with me a list of recorded dates and reference numbers with escalation details as well.</p> <p>IN THE MEANTIME, WHERE IS THE SOLUTION TO ASSIST OUR BUSINESS ???</p> <p>Could Telkom not even so much as provide us with a solution in the interim to be able to communicate with our customers?</p> <p>Telkom, will you be paying the over heads for my company this month, as I have suffered a loss of business due to your incapacity and failure to deliver ?</p> <p>Well , I know the answer to this question.</p> <p>If there is one soul in this entire organization that actually cares about its customer, then please contact me to discuss the matter, I will be happy to provide you with all the necessary reference and escalation numbers.</p>