Shocking service

My fiber line has been disconnected since Monday the 30th of September. It happened as a result of an outsourced technician who whilst busy with another installation disconnected me so he could create space for his installation. Several technicians come by complaining that Telkom is aware of this practice and do nothing about it. I have been told that i need to wait for a cable so I can be reconnected. The technicians are hoping that after other jobs are completed there will be enough cable available to connect me. They don’t know how long this might take and when asked why they can’t order a cable for my reconnection I don’t get a response. This matter has been escalated to supervisors and technical managers who are not available to provide answers. I as a result do not have a voice line or internet and am no closer to having the matter resolved despite several hours spent holding for call center agents who seem to be the only people that answer their phones. Please will someone contact me to resolve this matter as it is unacceptable that existing customers are randomly disconnected and nothing is being done to address what seems to be a frequent occurrence.