SHOCKING SERVICE

<p>I app**** for the Big Deal special which was only available in July 2016 : R99,00 per month for a MIFI router and 5GB of data, on 22 July 2016 (well within the time period). I went back on various occassions to check if my application had been finalised and was either told that there was no stock or my application was at Credit Vetting. They told me that they cannot process the deal until stock becomes available. In fact, I was even told that we have to hope that someone else's application is declined so that they can process my order. On 2 August 2016, I was told that my application had only been processed on Saturday, 30 July 2016 (more than a week after I submitted it) and that I had to wait for stock. On 4 August 2016, I once again went back (this was my sixth return to Telkom, Alberton City) and was told the Application was with Credit Vetting - AGAIN! On Saturday, 6 August 2016, I receive a call from Telkom Alberton City at which time I was simply told "I'm letting you go". When I asked the lady what that meant, she informed me that she is not going to process my application as there is no stock and she will keep me on record just in case another special comes up! This is absolutely shocking and I am of the opinion that my application was in fact never even submitted. How can Telkom run a special but then refuse to service the client! I really thought that Telkom was the way to go and that I would in the future consider moving all my MTN and Vodacom contracts to them, but I have seriously reconsidered this option now. I do not believe that it was due to lack of stock but rather lack of professionalism on the part of the Telkom Staff in not submitting or processing my Application. The general attitude in the Alberton City Store is one of "oh well" and lack of interest in the customer. </p> <p>I also bought a Telkom ****le from the Alberton City Store on 21 July 2016 and the first time I was able to us it was on Thursday, 4 August 2016 - after returning 6 times. I kept telling the staff that the problem was the ****le and they kept arguing that it was the sim card. When they eventually listened and decided to test the ****le themselves, they discovered the problem was the ****le and not the sim card. I wasted so much time running up and down when I was right all along!</p> <p>I am very disappointed in the service I received from Telkom as well has having lost out on the special being offered by them due to, what in my opinion, is complete lack of interest exercised by their staff.</p>