Shocking service
<p>Telkom ADSL</p> <p> </p> <p>Seriously! What do I need to do to have my Telkom Internet access restored???</p> <p>7 days ago I logged a call with the Telkom Pinnacle call centre. After calling into the support centre every day, speaking to agents, speaking to team leaders (two of whom promised to call me back) escalating the call, I still have no joy.</p> <p>What else do I need to do to get someone at Telkom to resolve this issue???</p>
Hi gerard-van-nikkelen-kuyper
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received.
We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided. We do apologise for any inconvenience caused
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi gerard-van-nikkelen-kuyper
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received.
We have interrogated the line and the test results indicate defects at present. We have reported the incident to our testing centre to evaluate the line fault and dispatch a field technician accordingly. The generated fault reference number will be relayed to the contact provided. We do apologise for any inconvenience caused
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,