SHOCKING "SERVICE"!!!!!!!!

<p>I have moved properties and I have been begging and pleading to get my line up and running for over a month. After countless emails and literally spending hours on the phone, I finally decided to cancel my contract and to apply for a new line at my new home, as it was clear that the request for the "moving of the line" was going nowhere. I ordered a new line and three weeks later, and after another million phone calls, I was advised, on Monday 13 June 2016, that a technician would be attending at my property on Friday 17 June 2016. I was away at the time BUT I thought to myself “you have had such an impossible drama with Telkom, DO NOT rock the boat by changing the date, JUST BE HOME". I therefore returned from my trip one day earlier, especially to wait for the Telkom Technician who was confirmed to attend between 7:30 am 4:00 pm. As I was travelling back on Wednesday 14 June 2016, and my phone was therefore off. When I turned my phone on again on Thursday 15 June 2016 I received several messages from our estate's security company, telling me that "Telkom was at the gate", which took place on Wednesday 15 June 2016. I was amazed that Telkom, after confirming my appointment for Friday 17 June 2016 in writing (which made me cancel the last day of my trip), unilaterally decided to change that appointment. Screaming gets you NOWHERE so I again spent hours on the phone to arrange for Telkom to set up a new appointment.</p> <p> </p> <p>On Monday 20 June 2016 I was advised that a Technician will be attend to me on 22 June 2016. On 21 June 2016 I got a call from Telkom to confirm the booking for 22 June 2016. I confirmed the appointment and I explain the history and again BEGGED the individual on the other side to confirm that someone will be coming. I further requested this individual to please ensure that all tools and equipment and brought with, as I was uncertain of the status of the line. This was then confirmed to me in another text message, which stated inter alia that my appointment was for an "installation/modification" and that it would be an "all day appointment". I finally thought that this would be the final interaction I would have with my "friends" at Telkom, OH WAS I WRONG!!!</p> <p> </p> <p>I bill per hour in my profession and for that reason taking "leave" means nothing really, as I still have to make my billable hours target at month end. I cancelled all my meetings and ensured that I am home on 22 June 2016. At 10:20 am the gentleman arrives who Telkom sent out. I firstly noticed that this gentleman (who I have no issue with), was not a Telkom employee, he explained that he was a Telkom contractor (Technician). He opened all the landline points (built into my walls) in the property, and confirmed that none of these points had an actual Telkom line inside. He explained that he would therefore have to "pull" the line in from the outside. He had difficulty locating the line and then advised me that it was inside a manhole which was locked. He further advised me that he needed to travel back to Telkom Randburg to obtain the tool to unlock the manhole and he left. I then explained to him I am going to quickly go to the office while he is away. I decided to contact the developers and builders of my property, who advised me that "all of the Telkom lines had already been installed from the manhole to the outside of each unit, and that the line is located in a small plastic box in the pavement in front of each unit in the development. I knew exactly what they were referring to as the Telkom contractor and I discussed this and I questioned if the line was not possibly inside. Subsequent to my call I was called by security that the Telkom contractor had returned, and I gave him access. I then called him directly (he gave me his number), and advised him that the line is inside the plastic box and if he can’t open it (as I noticed the *****s were old and stripped), he should break it open and I will then replace it. When I returned home (thinking he would have now been done with the line outside and we can now test same), he was gone. I called him again and then he advised me that he did not open the plastic box or the manhole. He stated that the plastic box cannot be where the line is located it is in the manhole. I then said to him that I am advised it is inside the box, but that he will in any event see where the line is when he opens the manhole. He then explained he cannot open the man hole as he could not get the key to do so and only certain Telkom Technicians had this key. I requested a manager's details (not to report him), but to question how they can send someone out (when it was confirmed to me in writing that this would be an entire day's work as it is an installation and/or activation), without the correct tools and knowledge. He simply referred me to "call Telkom" and that "he can’t do anything".</p> <p> </p> <p>Now I am sitting, STILL WITH NO LINE, without another day's work and hours wasted, and with no explanation if anyone else will come out, when they will come out.</p> <p> </p> <p>I called Telkom, was put on hold for 42 min, and then I was transferred 3 times (as I requested a supervisor), just to end up being cut from the call.</p> <p> </p> <p>HOW IN 2016 IS THERE ONLY ONE COMPANY IN THIS COUNTRY WHICH YOU HAVE TO USE TO GET A LINE??????????</p> <p> </p> <p>As I am standing looking and the hole in my wall and now wonder how many more hours and money I will have to waste before I get internet!!!!</p>