Shocking Service
<p>I reported a DSL fault on the 19th of May. To date this issue has not been sorted and the line stays faulty. The call has since been escalated and had a resolution date of 30 May 12:00. Nothing has been done. Not even a phonecall. Can someone please do what they are getting paid for and FIX MY LINE??? (escalated REF 862713)</p> <p> </p> <p>Also...</p> <p>While i can claim for my line not being active, WHO is going to pay my Netflix / XBOX Gold / Mweb, as I obviously can not use these items if my line isn't working, but I still have to pay it...</p>
Hi shaun-robinson
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. As per the pending fault reference, the ref is linked to cable theft, UG cable ******. We await further available updates as to the possible ETA to resolve. Further available updates will be provided as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Hi shaun-robinson
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. As per the pending fault reference, the ref is linked to cable theft, UG cable ******. We await further available updates as to the possible ETA to resolve. Further available updates will be provided as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team