Shocking service

The area's phone lines went down on 26/1/15 and this was partially fixed on 27/1/15 - can make/receive calls but still a piercing sound on the line making it virtually impossible to hear and giving me massive headache and ADSL still not working. <br> When you call to get progress report, it takes over an hour for them to answer and then they do/know nothing.<br> <br> Telkom, no wonder everyone is moving companies - your service is shocking!