Shocking Service

We are a small company based in Northrding. On the 3 March our ADSL stopped working along with two of our three Telkom lines. This resulted in our company being totally cut off the outside world. A fault was logged straight away and eventually on Thursday a Telkom technician was sent out. He told us that there are faulty cables and he is unable to assist, the cabling division needs to change the cabling. On Friday somebody came from the cabling division and managed to swap two of the lines so now we have ADSL, but two of our lines are still not working wich is a big problem, as customers are unable to get hold of us. Today is Tuesday, we are still waiting for Telkom to attend to our problem lines. How can a company carry on with normal business without phones??? The more we phone to follow up, the more we are ignored and told to just wait somebody will attend to it. In a meanwhile Telkom keeps opening and closing reference numbers which is totally unacceptable. What is it that we need to do to get the service we pay for?????? *** / 406CRZ040315/ 402CRZ040315 /282CRZ090315