Shocking Service

Call logged to move landline for my mother - ***A on the 04/04/2016. Called Telkom today 15/04/2016 as we have not heard from Telkom since the call was logged. spoke to a very casual, laid back call centre agent - Egreed Khoza. Tells me there was an appointment scheduled for the 07/04/2016 - no call or sms received for this. Then he tells me the exchange in the area needed upgrading first which was done, so now we must wait for an appointment. I ask is there someone I can speak to now to confirm the appointment - \no there is no one you can speak you have to wait\". The year is 2016 and to this day requesting something from Telkom is absolutely worse than pulling your teeth out with pliers! Funny how when I ordered an ADSL line in August last year I called in and someone was able to confirm an appointment date with me telephonic-ally!????? He still has this arrogant attitude that the call is within SLA so we must just wait - really???? This is the amazing customer service you offer - when all I wanted to do was confirm a date and time as to when this landline will be installed. Disgusted at this."