SHOCKING SERVICE!!!

I have never received such shocking service from any service provider. Telkom's sales and Technical teams have no clue what they are doing. I have been running in circles trying to get a separate line for my cottage from the 3rd of January to date. They've now resolved to taking my calls then putting me on hold until i hang up. There was a point where an agent told me they couldn't see anything on the system; all the agents I had been communicating with previously **** to me as she saw nothing on the system. Only for this to be debunked by the next consultant, I requested to speak to her supervisor, and she told the supervisor needed to investigate first, then they'd call me. I am still waiting for that phone call.

You would swear these agents just got there the previous week. The more i try to explain to them that there can't be infrastructure needed as there was Fibre through Telkom previously in the cottage it's the more they get confused. Can someone who knows what they are doing PLEASE ASSIST WITH FIBRE... now i need to beg you to provide a service which i will be paying for.