shocking service

Hi, I have had my telkom account for over 2 years. Pay by direct debit. I am moving to the UK so put a cancellation in, this has been delayed so then put in a notice not to cancel, I have all these by email to prove. however as of 2 days ago, 7th feb my internet stopped working, but you have taken payment. I have called in 9 times to the number and getting no where with anyone, passing me around from pillar to post. This need to be fixed as I need the internet. Please can you contact me on email with a number to call someone in management to resolve, i have been told several different things from, suspended in error, will be reconnected, to cancelled, we did not receive the email not to cancel, i have forwarded that email to them, and they go oh. get your house in order and fix asap