BM
Brian M

1 reviews | Active since Oct 2015

19 Jan 2016, 13:49

Shocking service

Order no ***A has still not been resolved. Line was supposed to be installed on the 4 th of Jan and then the 14th. Needless to say this has not been resolved and every time I phone the call center I get a different story. It has been escalated on three separate occasions plus I have it the complaint on this site twice with various reference numbers supp**** but the issue is never resolved. The call center consultant spin a different story on a daily basis. This complaint will just get a sm number from the Telkom team and nothing further will be done. Yet to receive a call from any member of the management team. <br>

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Replies (1)
Telkom
Telkom's reply19 Jan 2016, 15:00
Official
Hello bmarsh@,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for any inconvenience we have cause to you.

Your reference number is: SM184882

Regards
Luleka
Telkom Social Media Team

Best regards,