shocking service!!!

I have app**** for an upgrade at east gate shopping centre but its been 6 weeks and I have had no feedback whatsoever. Every time I go to the store about my upgrade, no one in the store can give me any answers. I also went to gateway and menlyn shopping centres and got exactly the same response. All they can say is I don't know and the service in the stores are shocking. Not sure why there is contact details on your website because there is forever no answer. I have tried to get through to all the Telkom stores available on the east rand but after 20-30 phone calls a day, I get irritated and Telkom is wasting my time. today alone I have wasted 3hours of my time trying to get through to east gate and lakeside mall branches. looks like I will have to cancel my contract with telkom and go to another network that is willing to help their customers. overall the service from Telkom is extremely poor!!!