Shocking service!

I app**** for a new line and internet modem in early December already ( inside the Tygervalley Telkom store) and have not heard from Telkom with regards to the installation. I call the call centre almost daily to enquire, but my call has not yet been taken. Just today, I have called twice an held on for 30 minutes the first time without my call being taken and the second time my call got cut after 16 minutes, without me speaking to a consultant... I find it ironic that in between the really irritating music they play, the man says: \dear valued customer...". I do not think this is how a valued customer should be treated... I went to the Tygervalley store earlier today"