1 reviews | Active since Aug 2013
Shocking Service
I went into the Telkom Mobile sore on Saturday. Was treated rudely by Staff, was insulted.<br> <br> Female employee made no attempt to help, just saying that they do not offer the product I require, and must go to another town to obtain product. When asking for head offices phone number, she walked away and out the store. I commented that is very rude as she is busy with a customer, she said she has to PEE and does not need to politely excuse herself. She said only the manager can give me head office phone number. and he would be back on Monday.<br> <br> A gentleman that worked there, was conducting personal business while I was waiting to be helped. He ignored me. when I requested head office number from him, he said that I do not need it, its none of my concern, and why do I want it. The personal business was relating to buying phones or having phones repaired by a non-accredited person, which should be done after hours<br> <br> In Town and on social media, there has been several complains of lack of service, as well as ****** shown by the staff in the store where black customers are given preference to white customers - who are often totally ignored or told to go to Middelburg to be helped.<br>
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Regards
Luleka
Telkom Social Media Team
Best regards,
Thank you for making contact with us
This response serves as confirmation that your query has been received and we will contact you.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM185845
Regards
Luleka
Telkom Social Media Team
Best regards,
