Shocking service

I requested my number to be transferred to my new address on the 4 th of Jan order no ***A. I have had to follow up with Telkom call centers since to be told eventually after numerous calls to be told that the next date is the 14th of January. Yesterday I managed to speak to a team leader at the call center who said he would try and organize for Friday 8th or first thing Saturday morning. He promised to get back to me regardless by close of business yesterday. As per usual he didn't bother. If I had the choice of using another operater I would. The worst part of the whole situation is my wife runs a business from home which has a material affect on her income,