Shocking service

On 9 Nov I reported my daughter's landline as out of order on the sms option and was given a ref number. It was still out of order on 17 Nov and I tried to log another call but it would not let me. On 23 Nov I rang Telkom and was given an escalation ref no. I was also told that a technician was in the area and would probably fix it straight away. On 30 Nov the phone still not working, I rang Telkom again and spoke to Keitumatse who told me that the final date for repair was 1 Dec. I then spoke to Thando, on 3 December as the phone was still out of order. He told me the phone would be restored by the weekend as he had registered an emergency despatch against the call. On 4 December I received an sms to say that the fault had been restored. I left it for the weekend as Thando had said that they may come over the weekend. I also spoke to Lauren at PE who gave me a new escalation number. Today's date is 11 December and the phone is still not working. Telkom now owes my daughter 4+ weeks rental. To say this service is deplorable would be an understatement. You are fobbed off with stories all the time and calls are closed to show the nos. Shocking service. How to get the phone working?