Shocking service

I was sent an sms stating im am due for a upgrade on the 17/11/2015 so i went into the store on the 16/11/2015 in order to speed up the process as my current phone is playing up. So i fill in all the details and wait till i get a phone call from Telkom, On the 20/11/2015 i have still had no response so i go into the store and no one can give me a answer as to where or how far my contract is. I then get a call on Saturday the 21/11/2015 and get told they don't have all the details they need but they were the ones who told me what to fill in while i was in the store.<br> I was also told that the stock will be arriving on Friday the 20/11/2015 and still no stock has arrived...<br> I have also changed banks a while ago and called in to customer care to change my Debit order details but nothing ever happened and i was getting phone line cut constantly and could never understand. They also had the incorrect Address on the system so i never received my monthly statement. I also put a post on the Telkom Facebook page and got a reply saying they will look into it and i still haven't had any response. I as a customer have never experienced such HORRIFIC SERVICES in my entire life!!!