1 reviews | Active since Nov 2015
SHOCKING SERVICE!!!!
I AM NOW ENTERING MY SECOND WEEK OF WAITING FOR MY CELLPHONE TO BE ACTIVATED AFTER TAKING OUT A CONTRACT WITH TELKOM MOBILE. THE STAFF HAVE MADE ALL SORTS OF PROMISES ABOUT HOW THEY ARE GOING TO HELP ME. THEN NOBODY REPLIES TO MY EMAILS, PHONECALLS AND WHEN I GO FIND OUT IN STORE, I KEEP GETTING TOLD THE SAME NONSENSE. <br> <br> I am bitterly disappointed by the fact that I was promised that this would be a quick process, but instead, I have been left alone, trying to find out who is going to help me. I have at least been into the store 7 times and they say they will call me with progress reports on the process, but to no avail. <br> <br> IF TELKOM IS UNABLE TO DELIVER ON THEIR PROMISES AND FIND A WAY TO COMPENSATE FOR ME BEING HALF A MONTH INTO MY CONTRACT ALREADY WITH NO USE OF MY PHONE AT ALL, THEN I WILL TAKE MY PHONE AND RETURN IT, AND MY CONTRACT WITH TELKOM WILL BE CANCELLED! I WILL MAKE THIS PUBLIC KNOWLEDGE. <br> <br>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM168937.
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM168937.
We apologise for any inconvenience caused.
Kind Regards,
Colleen
Telkom Social Media Team
Best regards,
