Shocking service

I find it absolutely unbelievable that Telkom can merely close off a fault report without actually attending to the fault. My ADSL line has not worked for a month. It took me 2 weeks to report the fault...that was due to the call centre not taking calls. It was impossible to follow up...again due to me being unable to get through on the 10210 number. Eventually after escalating the fault via the website I received a call yesterday assuring me that a technician will call me to schedule a visit to resolve. Wishfull thinking I suppose because I now received an Sms informing me that the fault was resolved !!!! NOT AT ALL!!! Telkom has yet again demonstrated how useless they are are customer service. I want someone to contact me to resolve my fault ..::preferably today please.