LC
Luis C

1 reviews | Active since Oct 2015

02 Nov 2015, 11:50

Shocking Service

I cant believe that i have to write another report about Telkom<br> <br> After 3 months, 3 reports and 3 visits to my house, numerous support calls i still have nothing to show for.<br> i am regretting my decision to be buying from Telkom as i cant believe so much can go wrong with just one client!<br> <br> Your technician came to finish the installation of my line on Friday, said that it would be active later that day, and so the line is active on TELKOM'S side but not on mine, I have no dial tone or signal on my phone, i cant do anything with it.... so i called your technician personally to sort it out, he says he will come that same day to sort it out, he didnt show up, and he switched off his phone???<br> You have no idea how pisd i am right now!<br> i speak to your online agents, she tells me it must be reported as a fault and that i must wait 7 days???<br> are you kidding me? I HAVE WAITED 3 MONTHS!!!!! <br> And i am going to pay for my line rental even though i cant use it?<br> How can it be classified a fault when the installation was done wrong?<br> Dont forget i had to pay for an electrician to push wire from my house to the main box as well......<br> i am done now, I am going to go crazy on social media about this!!!

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Replies (1)
Telkom
Telkom's reply02 Nov 2015, 12:35
Official
Hello LPGC,

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will investigate and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM163353

Kind Regards
Zulfah
Telkom Social Media Team

Best regards,